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          Shopping FAQ

          How can I contact Eunisie?
           
          If you have any inquiries or need assistance, feel free to reach out to us. Our dedicated team is here to help! Please send us an email at customer@pronesso.com Our customer support team monitors emails Monday to Friday, from 9:00 AM to 5:30 PM, excluding holidays. You can expect a response within 2 business days.
           
          What time is available for the customer service live chat?
           
          Our customer support line and live chat services are available Monday to Friday, from 9 AM to 5 PM. Connect with us during these hours for real-time assistance.
           
          Registration: Do I need to register before I place an order?
           
          No, registration is not mandatory before placing an order. You can check out as a Guest. However, you will have the option to create an account at the end of your order if you wish to do so.
           
          Orders: Can I modify or cancel my order?
           
          To ensure swift processing, we aim to process orders quickly and accurately. Unfortunately, once an order is placed, we cannot modify or cancel it. Please review your order carefully before confirming.
           
          There is something missing/defective/not what I ordered; what should I do?
           
          We understand the importance of receiving the correct and perfect items. If you believe there is an issue with your order (missing, defective, or incorrect items), please fill out and submit the online return request. Follow the provided instructions for a seamless resolution.
           
          How do I check the status of my order?
           
          For order status inquiries, log in to your account and click on "My Account" and then "My Orders." Choose the specific order you wish to view by clicking "View Order" for detailed information.
           
          Why was my order canceled?
           
          While we strive to fulfill all orders, occasional inventory shortages may lead to the cancellation of one or more items. If this happens, you will receive a cancellation email, and a refund will be issued for the unshipped item(s).
           
          For immediate assistance or urgent matters, please contact our customer support team through email at customer@pronesso.com or call us during business hours. We appreciate your understanding and look forward to serving you!
           
           

          What is neoprene?

          Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

          Why does StrideOn use neoprene in its products?

          We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

          Is neoprene waterproof?

          Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

          Is neoprene easy to clean?

          Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

          Does neoprene provide padding or protection for my belongings?

          Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

          How does neoprene feel to the touch / against my skin?

          Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

          Do StrideOn shoes with neoprene or other materials provide arch support?

          Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

          Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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